Legal and Fulfillment Policies - strangebrain
Comprehensive legal and fulfillment policies ensuring transparency, compliance, and trust for our AI-powered automation services and digital solutions.
Description of Services Sold
Modular Automation Kits
Pre-built automation solutions including Order to Cash, Employee Lifecycle, and custom workflow packages designed to streamline business operations and reduce manual processes.
AI Agents & Orchestration
Custom AI-powered automation solutions, intelligent orchestration frameworks, and advanced workflow systems tailored to specific business requirements and integration needs.
Tray.io Licenses & iPaaS
Resale of Tray.io licenses with comprehensive support, iPaaS integrations, and managed services for enterprise-grade automation platform implementations.
Consulting & Architecture
Expert consulting services for automation strategy, AI architecture design, and systems integration with ongoing managed services and technical support.
All services are delivered digitally through remote implementation, with no physical goods or shipments involved in any service offering.
Currency of Charges
Primary Currency
All prices are listed in USD (United States Dollar) unless explicitly noted otherwise on invoices or service agreements.
International Clients
For international clients, all invoices clearly specify the currency used for billing, with USD remaining the standard unless alternative arrangements are made.
Currency Transparency
Exchange rates and currency conversions, when applicable, are clearly documented on all billing statements and service agreements.
Customer Service Contact Information
General Inquiries
Sales questions, partnership opportunities, and information requests
Contracts & Documentation
Legal agreements, compliance documentation, and contract modifications
Support Hours
Monday - Friday
9:00 AM to 6:00 PM Eastern Time
No contact form is required to reach our support team. We respond to all inquiries within one business day during normal operating hours.
Fulfillment Policy
Digital Delivery
All services delivered through secure email, video sessions, client portals, and documentation platforms with encrypted access controls.
License Provisioning
License activation and provisioning are typically completed within 1 business day of confirmed payment with full setup documentation provided.
Implementation Timeline
Automation kit implementation ranges from 2-6 weeks depending on project scope, complexity, and client system integration requirements.
Client Resources
Comprehensive onboarding materials, technical documentation, training resources, and real-time project updates provided throughout service delivery.
Subscription services are billed monthly in advance, while project-based work follows milestone billing as outlined in individual service agreements. All deliverables are digital with no physical shipments.
Refund, Return, and Cancellation Policy
Refund Policy
Refunds are generally not offered once service delivery has commenced. This policy protects both parties given the custom nature of our automation solutions and the immediate value delivered through our digital services.
License-related errors, significant onboarding delays, or service delivery failures may be reviewed on a case-by-case basis with potential credit or refund consideration.
Cancellation Terms
Cancellation policies are governed by individual client service agreements and vary based on service type and commitment level.
Monthly subscription services can be cancelled with notice, taking effect at the end of the current billing cycle. Project-based work follows milestone completion requirements as outlined in contracts.
Legal and Export Restrictions
U.S. Export Compliance
strangebrain.ai maintains full compliance with applicable United States export restrictions, regulations, and trade sanctions as administered by relevant government agencies.
Restricted Jurisdictions
We will not knowingly provide services to individuals, entities, or jurisdictions subject to U.S. economic sanctions or export restrictions without proper authorization.
Government Guidelines
Our compliance program references current U.S. Department of Commerce, Treasury Department, and other relevant federal agency export guidelines and sanctioned party lists.
Privacy Policy
Data Collection
We collect only necessary client information required for service delivery, billing, and communication purposes, with transparent disclosure of all data collection practices.
Data Usage & Storage
Client information is used exclusively for service provision, stored securely using industry-standard encryption, and retained only as long as necessary for business purposes.
Information Sharing
Client data is never shared with third parties except as required for service delivery or legal compliance, with strict confidentiality protections in place.
Regulatory Compliance
Our privacy practices comply with GDPR, CCPA, and other applicable data protection regulations, with client rights clearly defined and accessible.
Business Address
Legal Entity
strangebrain LLC
Street Address
2724 Still Creek Drive
City & State
Zionsville, IN 46077
Country
United States
This address serves as our official business location for all legal, tax, and regulatory purposes. All formal business correspondence should be directed to this address.
Promotions and Discounts
Clear Terms
All promotional offers include comprehensive terms and conditions
Visible Disclaimers
Promotion details and limitations displayed during signup and billing
Consent Required
No automatic enrollment in additional fees without explicit client consent
Any trials, discounts, or promotional pricing includes clearly defined duration, scope, and transition terms. Clients receive advance notification of any changes to promotional pricing with options to modify or cancel services before standard rates apply.
Security and PCI Compliance
Stripe Processing
All payments processed through Stripe's PCI-DSS compliant platform
HTTPS Encryption
Website uses SSL/TLS encryption with industry-standard security practices
Data Protection
Credit card information never stored on our servers or systems
Your payment information is encrypted and securely processed through Stripe's secure infrastructure. We maintain strict security protocols and regularly update our systems to ensure the highest level of data protection and payment security.
Accepted Credit Cards
We accept all major credit and debit cards via Stripe's secure payment platform. Payment processing is available 24/7 with instant confirmation and automated receipt generation for all transactions.
Card Network Guidelines Compliance
4
Major Networks
Full compliance with Visa, Mastercard, American Express, and Discover guidelines
100%
Rule Adherence
Complete alignment with all card network operational and security requirements
24/7
Policy Updates
Continuous monitoring and updating to maintain compliance standards
This comprehensive policy is written in full alignment with guidelines from all major card networks. strangebrain.ai maintains strict compliance with card network rules, merchant agreements, and industry standards. We reserve the right to update this policy at any time to ensure continued adherence to evolving compliance requirements and regulatory changes.